Refund Policy


Our policy lasts 15 days after order delivery. If 15 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.

If you have not received your order and in our tracking system wee see that order was not delivered, we send the new product for free. However, if we see that the order was successfully delivered to your home via tracking system, we suggest checking the mailbox or local post office to find the order with a tracking code. By purchasing our goods customers become responsible with the address given. We do not refund goods that are proved to be delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kokodolls.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged. However, we always listen to our customers and make exceptions if something is wrong.

Exchanges (if applicable)
We replace regular priced items when customer returns the item to our inventory:

Receiver: Kesheng Yang, Koko Dolls

Address: Fenghuang Road BenNiaoXianFei LTD., CO,  Chizhou, Anhui, China, 247100.

Shipping
To return your product, you should mail your product to our inventory:

Receiver: Kesheng Yang, Koko Dolls

Address: Fenghuang Road BenNiaoXianFei LTD., CO,  Chizhou, Anhui, China, 247100.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

In order to follow your order we recommend to send it with a tracking code which needs to be provided to our support via support@kokodolls.com. This ensures your order is not lost during shipment and we receive it.